Return and Cancellation Policy

1. Introduction and Applicability

1.1 Purpose This Return and Cancellation Policy (the “Policy”) governs all returns, cancellations, credits, and refunds (“Remedies”) in relation to services offered by Prayer Center Jerusalem via prayercenterjerusalem.com or any authorized channel. The Services include, but are not limited to: printing of personalized prayer texts, performance of prayer rituals at selected holy sites, lighting of candles, and providing photographic or videographic proof of such activities. This Policy is designed not only to outline the rules under which Remedies may be considered but also to safeguard the sanctity, logistical integrity, and operational viability of our services, which by their nature are intangible, highly customized, and often time-sensitive.

1.2 Binding Effect By purchasing any Service, you confirm that you have read and accepted this Policy in full, understanding it as a legally binding agreement. The provisions of this Policy supersede any conflicting terms elsewhere regarding returns, cancellations, or refunds. Acceptance is final and irrevocable upon placement of an order.

1.3 Changes to the Policy We reserve the right to revise, modify, or expand this Policy at our discretion, without prior notice. Amendments may occur due to evolving legal requirements, operational changes, or to protect the ceremonial and commercial integrity of our offerings. Continued use of our Services after changes constitutes full acceptance.

2. Definitions and Interpretations (Highly Restrictive)

2.1 Service Fee Covers all amounts, fees, levies, taxes, charges, and incidental costs associated with the Service, whether disclosed or undisclosed at payment time. This includes preparation, material procurement, labor, coordination, and administrative effort.

2.2 Completion Date Refers to the date, as recorded in our internal records, when we deem the Service performed. This is conclusive regardless of whether proof has been delivered or acknowledged.

2.3 Business Days Days on which Israeli banks are open for operations, excluding Fridays, Saturdays, and public or religious holidays, irrespective of the customer’s local calendar.

2.4 Cancellation Request A formal written notice submitted exclusively through approved channels prior to the Service reaching irreversible execution, with such stage determined solely by us.

2.5 Refund A discretionary act, entirely at our option, to return funds not exceeding the Service Fee, granted only in rare and exceptional cases deemed valid by us.

2.6 Interpretations Any unclear or ambiguous term will be interpreted in a manner most favorable to our operational position and most limiting to customer entitlements.

3. Scope of Services and Limitation of Return Rights

3.1 Nature of Services Our Services are spiritual and intangible, inherently unsuitable for physical returns. Once performed, they cannot be reversed or reproduced identically.

3.2 Personalization and Pre-Order Preparation Preparations may begin immediately upon order confirmation, involving scheduling, staff coordination, and acquisition of ritual items, all of which incur costs.

3.3 Exclusions Refunds will not be granted for subjective dissatisfaction, unfulfilled spiritual expectations, or differences in belief systems.

3.4 Jurisdictional Regulations We follow Israeli consumer protection laws and will comply with stricter legal requirements in other jurisdictions only where mandatory and substantiated.

4. Cancellation Rights Before Performance

4.1 Standard Cancellation Period You may request cancellation within 14 days of purchase if performance has not begun or reached an irreversible stage.

4.2 Submission Requirements Requests must be made in writing, contain all required details, and be sent through approved channels.

4.3 Verification We may require proof of identity, order details, and payment confirmation before processing.

4.4 Response Time We will respond within 3 Business Days, indicating approval or denial with reasons.

5. Cancellation Rights After Initiation of Service

5.1 Initiated but Not Completed Partial refunds, if any, will account for costs already incurred.

5.2 Completed Services Once fully performed, Services are non-refundable except for proven administrative errors.

5.3 Partial Cancellation Possible for unperformed portions, subject to our judgment.

6. Errors, Defects, and Non-Performance

6.1 Failure to Provide Proof If proof is missing, you must notify us promptly within set timeframes; otherwise, claims may be forfeited.

6.2 Misrepresentation If the Service delivered materially differs from the order, we may reperform or refund at our discretion.

6.3 Fraudulent Transactions Suspected fraud results in cancellation, refusal of refunds, and possible legal action.

7. Refund Calculations and Deductions

7.1 Refund Method Refunds are issued via the original payment method only.

7.2 Administrative Fee Up to 5% of the Service Fee or 25$ (whichever is less) will be deducted from approved refunds.

7.3 Currency Conversions We bear no responsibility for currency fluctuations, bank fees, or conversion losses.

7.4 Force Majeure Events beyond our control do not grant refund rights unless explicitly agreed in writing.

8. Procedure for Issuing Refunds

8.1 Receipt of Request We confirm acceptance or rejection in writing, specifying any deductions.

8.2 Processing Time Refunds are processed within 7 Business Days, subject to banking timelines.

8.3 Additional Documentation Further proof of identity or supporting documents may be requested.

8.4 Communication All refund-related communication will be in writing.

9. Customer Responsibilities

9.1 Accuracy of Details You are responsible for the correctness of all submitted order and contact information.

9.2 Timeliness Requests outside stipulated periods are invalid.

9.3 Compliance with Payment Terms Full payment is due at the time of order placement.

10. Dispute Resolution

10.1 Internal Resolution Customers must first attempt resolution via our customer service.

10.2 Mediation and Arbitration Unresolved matters proceed to mediation or arbitration in Tel Aviv-Jaffa.

10.3 Court Jurisdiction We may initiate legal proceedings in competent courts when necessary.

11. Governing Law The laws of the State of Israel govern this Policy.

12. Severability Invalid provisions are modified to maintain enforceability; others remain in effect.

13. Entire Agreement This Policy is the complete agreement on returns and cancellations.

14. Contact Information Email: support@prayercenterjerusalem.com
    Contact Form: Available on our Website